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GURUKUL PUBLIC SCHOOL, Somna Road Khair Aligarh, PT 1 EXAMINATION 2021-22, CLASS 10TH COMPUTER (CODE 402), Time: 1:30 Hr MM 40, SECTION A, NOTE:- Attempt all questions, 1. Which of the following is NOT an element of communication within the communication process cycle? 1, (a) Channel (b) Receiver, (c) Sender (d) Time, 2. You need to apply for leave at work? Which method of communication will you use? 1, (a) e -mail (b) Poster, (c) Newsletter (d) Blog, 3. By which action can senders send their messages? 1, (a) Gestures (b) Speaking, (c) Reading (d) Writing, 4. Which of the following is an example of oral communication? 1, (a) Newspapers (b) Letters, (c) P hone call (d) e-mail, 5. What are the types of words we should use for verbal communication? 1, (a) Acronyms (b) Simple, (c) Technical (d) Jargons, 6. Which of these is a positive (good) facial expression? 1, (a) Frowning while concentrating (b) Maintaining eye contact, (c) Smiling continuously (d) Rolling up your eyes, 7. What does an upright (straight) body posture convey or show? 1, (a) Pride (b) Professionalism, (c) confidence (d) Humility, 8. Which of these is NOT an appropriate non-verbal communication at work? 1, (a) keeping hands in pockets while talking (b) Talking at moderate speed, (c) Sitting straight (d) Tilting head a bit to listen, 9 ___ means communication without words. 1, a. Object communication b. Written communication, c. Oral communication d. Non- verbal communication, 10. The person who transmits the message is called ___. 1, a. channel b. sender, c. receiver d. response, 11. Normally communication is ___, wherein the information or message 1, is transferred from one person to another., a. impersonal b. interpersonal, c. personal d. important, 12. A ___ connects the sender to the receiver. 1, a. Channel b. Noise, c. Communication d. feedback, 13. The ___ in the usage of words may be a serious barrier to effective communication. 1, a. disturbance b. discrimination, c. disorder d. distortion, 14. Communication that takes place between the members of an organization within itself is ___. 1, a. external b. formal, c. informal d. internal, 15 . Oral communication ensures___ and ___. 1, a. fluency; speed b. adequate attention; immediate response, c. speedy interaction; immediate response d. speed; attention, 16 . As a means of communication, e-mails have features of the immediacy of both ___ and ___. 1, a. reading, receiving b. writing, sending, c. calling, receiving d. receiving, sending, 17. Unclarified assumptions in communication can lead to ___ and ___. 1, a. premature evaluation, poor listening b. lack of planning, physical barriers, c. information overload, selective perception d. confusion, misunderstanding, 18 . ___ and ___ are acted as barriers to communication. 1, a. semantic distortions, lack of planning b. sender, receiver, c. channel, message d. feedback, sender, 19. ___ is an exchange of facts, ideas, opinions or emotions by two or more persons 1., a. communication b. combination, c. conversation d. connection, 20. Which of these is NOT a common communication barrier? 1, (a) Linguistic barrier (b) Interpersonal barrier, (c Financial barrier (d) Organisational barrier, SECTION B, NOTE:- Attempt any two of the following, What do you understand by non-verbal communication? 5, Write any four disadvantages of visual communication. 5, What is feedback? 5, What do you mean by principles of effective communication? 5, SECTION C, NOTE:- Attempt any one of the following, Define brief any five barriers to effective communication. 10, Define brief any five principles of effective communication. 10