Page 1 :
WRITING, , Formal Letters, , , , Formal letter writing is always asked in the Board Exams of Class 10 every year., Mainly, student's skills are tested to articulate the points in a concise and, structured manner. Different types of common regular letter, , writing use-cases are tested by CBSE in this Chapter, which we will cover in detail, with some great examples., , , , Topic Notes, , , , OG Marking Scheme, GB Structure, , @ Type 1: Letter for Placing/Cancelling an Order, @ Type 2: Letter of Enquiry

Page 2 :
Writing formal letters is quite necessary in today's times. Such letters are usually written to authorities,, colleagues, and seniors about official matters and help in conveying the information in a professional manner., Thus, a formal letter is an indispensable and an important mode of communication., , In Class X, English Language and Literature Writing Section, there are two letter-type questions asked of which, only ONE needs to be attempted by the student. This question is of 5 marks., , *Marking Scheme, , One question (with internal choice) of 5 marks is based on Letter writing as per the latest 2021-2022 Syllabus, of English Language and Literature. The detailed breakup of the 5 marks for the Letter Writing question is given, below:, , Format (1 mark), , Format refers to a proper structure of the letter with different elements such as the date, subject, address. All, formal letters should be written in an organised structure., , e Allaspects of the format must be followed properly in order to gain the mark. If you miss out even one part, of the letter, % mark would be deducted. So, focus on the correct format!, , e If there is no content in the letter and the format is fully correct, NO mark will be awarded. So, don't write an, empty letter thinking you would get at least 1 mark., , Content (2 marks), , Content refers to the body of the letter or the matter that is written inside it., , e For the body of the letter, write the content in a proper prose structure. Do not list the content in bullet points, as this will lead to the deduction of marks., , e Add paragraphs to the information to add clarity to the letter so that when the reader reads it, he/she knows, exactly what is being talked about. Paragraphs also help in providing a logical structure to the content., , © The introductory sentence must clearly state the purpose of the letter. For instance, '| am writing .. to draw, the attention of the concerned towards the problem of / to order a / to enquire about the ..’, , ¢ The informative paragraphs must clearly state the problem, provide details for placing or cancelling an order,, or inquire about the information requested., , * The concluding sentence must call for action, provide corrective measures, or appeal in earnest using phrases, such as ‘| earnestly hope / | would like to request...”, , Expression (2 marks), , Expression refers to writing the content using the right words, accurate spellings, and in the correct grammatical, , structures., , e Your letter might contain all the required information in the proper format, but it would still be considered, incomplete if proper words and accurate grammar is not used., , e There is 1 mark given for cohesion between paragraphs or for the proper linkages from one idea to the next, using connectors to structure the ideas logically from one to the next., , « The other 1 mark is for proper punctuation, spellings, appropriate words, and accurate grammatical, structures., , This is the old pattern marking scheme based on last year's guidelines from CBSE but, still very useful for structuring of, answers purpose.

Page 3 :
Structure, , Atypical formal letter is shown below:, , , , in, 150, Bhanu Vil “} -e[ Sender's Address, , NewDelhi, 28th May 20Xx, The Editor |, The Times of india | Receiver's Address], New Delhi ], , Subject :Increasing traffic-a menace, , Respected sir/madam; [Salutation], , Through the columns of your esteemed daily, | wish to draw the attention of the, , , , , , , , , , , , concerned authorities towards the increasing traffic and congestion., , , , , , , , , , , , , , , , , , , , , , It is no longer possible to travel without facing traffic jams. At times, ambulances) Introductory, , carrying critical patients get stuck, resulting in deaths. Increased traffic has led to’ Sentehée, , more accidents and pollution, whichis the worstin metro cities., , There are many ways by which we can help ease this. The main factor is the Informative Body, increasing number of vehicles. Families now a days have atleasttwo carsn. Thus, we Paragraph Paragraphs, should raise awareness on the benefits of carpooling or ban small families from, , having more than one car. School-going children must use only school transport. Concluding, , Itis important that these steps are taken to make our roads safe and smooth. | hope’ Sentence, , the concerned authorities and the public adoptthese measures., , Yourssincerely | Complimentary Close, Deepika/Deepak [Signature |, , , , , , An effective formal letter is the one which covers all the following parts as labelled above:, , * Sender’s Address: The sender's address is usually written at the top left-hand corner of the page and, extends across various lines. Each part of it should be written in a separate line for clarity. No comma is, required to separate the various parts of the address., , ¢ Date: You can write the date in any official format. Do not use any abbreviations while writing the date in a, formal letter., , e Receiver’s Address: All official letters are addressed to the authority/post of the person. Hence, we write, receiver's address after addressing the offcial by their designation which is usually given in the question., , e Subject: This tells the recipient about the theme of the letter in a short and crisp manner., , ¢ Salutation: This is the greeting to the person to whom the letter is addressed. If the gender of the recipient is, specified in the question, we can use a salutation accordingly. But if not specified, we need to keep it gender, neutral., , ¢ Body: This is the meatiest part of the letter as it contains all the information that the writer wants to convey., The body includes three main parts, , — __ Introductory Paragraph/Sentence: It states the purpose of writing the letter., — __ Informative Paragraph: Gives details of the problem, its causes, effects, possible solutions, etc., — Concluding Paragraph/Sentence: It states your hopes, comments, requests, suggestions, etc., , e Complimentary Close: This is a polite way to end the letter. We often use ‘Yours Sincerely’ or ‘Yours, Faithfully’ to end formal letters., , e Signature: This refers to the details of the sender — name and designation, if provided.

Page 4 :
Types of Formal Letters, , There are four types of formal letters:, , |. Letter of Complaint, , Il. Letter of Enquiry, , Ill. Letter for Placing/Cancelling an Order, IV. Letter to the Editor, , |. LETTERS FOR PLACING/CANCELLING ORDERS, , Letters for placing or cancelling orders are written to the concerned companies, firms, organisations when bulk., orders are to be placed for a particular product., , & Technique, , ‘ Always specify the exact requirement (product needed with quantity or service needed, cancellation of order, ete), ‘ The complete details of the payment mode (any terms), delivery date and time must be mentioned clearly., ‘Asking for a discount on the products is optional., , Example :, , You are the manager of Fit & Fine Fitness Club, Gandhi Road, Ernakulam. Write a letter in 100-120 words, to Messrs Pioneer Sports Co., Kochi, placing an order for a minimum of 4 fitness equipments with details., Fit & Fine Fitness Club, , Gandhi Road, , Ernakulam, , Ast June 20XX, , The Manager, , Messrs Pioneer Sports Co., , Kochi, , Subject : Order for fitness equipments, , Dear Sir/Madam, , This is with reference to your letter dated 25th May 20XX giving details of the available products., , We are satisfied with the prices and would like to order the following items:, , S.No. Product Number, i. Go Pro Fitness treadmill 7, 2 Kamachi Multipurpose treadmill z, 3. Paramount Fitness cycle 2., 4. Precor Elliptical trainers Z, 5. Dumbbells 25,15, 10.5 & 2.5 kg 5 pairs each, , The following items should be delivered on or before the 20th of June between 3-4 p.m. Please send your, executive to help assemble the equipment and also check their working condition. The balance amount will be, paid within a week of it being checked via a transfer to your account. We hope you will adhere to the terms and, conditions agreed upon and provide us with 15% discount on the total amount., , Yours truly XYZ, , (Manager Messrs Pioneer Sports Co), , , , 1. Answer any five out of the six questions given, with reference to the context below:, You are Vedant Sharma, the librarian of DAV International School, Mohali. Your school has recently, introduced a story-telling session over the weekends for the students from classes 5 to 8. The, students need to read story books and narrate the same to their fellow students. Write a letter to, M/s Book World, Mohali, placing an order for the story books to be supplied at the earliest.

Page 5 :
(A) Select the option with relevant details that Vedant would select, for this letter., , (1) names of the books (2) font in the books, (3) quantity of the books (4) pages of the books, (5) expected date of delivery, , (a) (4) and (5) (b) (2), (3) and (5), , (© (2) and (4) (d) (1), (3) and (5), , Ans. (d) (1), (3) and (5), , Explanation: Vedant needs to place an order for the books. For that purpose, he needs to add the, essential details like (1), (3) and (5) regarding the books. However, (2) fonts and (4) pages of the books, are not required to be stated in the letter by Vedant. Hence, (d) is the right answer., , (B) Select the appropriate subject for this letter., (a) Send us the ordered books at the earliest, , (b) Placing order for the books to be delivered urgently, , (c) Need to get the books urgently, (d) Supply the books at the earliest, Ans. (b) Placing order for the books to be delivered urgently., , Explanation: As we can see that option (a), (c) and (d) are rode and vague to be the subject line for the, given letter, they can't be the right answers. Option (b) humbly tells the correct subject for the letter., , Hence, (b) is the right answer., , (©) Select the option that completes the given line appropriately., , “Since we are your regular clients and institutional buyers,, , (a) kindly consider giving us 20% discount on the purchase, , (b) you should give us at least 20% discount, , (c) 20% discount shall be compulsorily taken into consideration, , (d) we will get 20% discount on the purchase, Ans. (q) kindly consider giving 20% discount on the purchase, , , , Explanation: Option (b) is impolite in tone. Options (c) and (d) are authoritative in tone while option, (a) is humble and polite which is the most appropriate tone for a formal letter. Hence, (a) is the right, , answer., (D) Writing this letter will help Vedant to, , , , , , * Cancel the order e Get order placed | «, e Stop dealing with for the books, M/s Book World in | ¢ Getbookssupplied, future at the earliest ., , @ (b), , , , , , , , Remove the, salesperson at the, book store, , Bring false sales, into light, , ©, , , , Spread awareness, about book, reading, , Suggest ways to, incline students, for the same., , (@), , , , Ans. (b), , (©) Vedant gives some details in his letter, to place the order. Select the option that helps him complete, , these details, appropriately., , As we are your regular customers for last 13 years, we would request you to (i), it is understood that dispatch, delivery and other expenses (ii) .., , (a) (i) kindly give us at least 20% discount, , , , (ii) will be borne by your organization as always, , (b) @) give us an extra book as a gift, (i) will be paid by us, , (c) (i) send the books at half of the price, (ii) will not be given by us, , (d) (i) give os the books for free this time, (ii) will be given by the Principal, , Ans. (a) (i) kindly give us at least 20% discount, , (i) will be borne by your organization as always, , .. Also,